> Delivery

Shipment

What is the delivery cost?

Orders above SGD$200 (excl. GST)

Free Delivery within Singapore

Orders below SGD$200

$20/trip for normal delivery (outside CBD)

$30/trip for normal delivery within CBD

$50/trip for urgent same day delivery (subject to availability)

 

When will the orders be delivered?

In stocks:

Delivery can be made the within 1-3 working days.

Non In-Stocks:

Please understand that there will be a lead time for orders to be shipped. We will do our best to expedite the process.

 

Can I request for Urgent Delivery?

Customers can select “Express Delivery” upon check out. This is a premium delivery service chargeable at $50/trip. This is only available for in-stocks and for orders that are made before 12 noon, Singapore Time, on a regular working day.

 

What if I missed my delivery?

Should delivery be unsuccessful due to the inaccuracy of information provided, or failure of customer to receive the order at the delivery address at the stipulated delivery time, an additional delivery fee of $30 (subjected to GST) will be charged. This is applicable for customers who choose to self-collect their item thereafter or customers who opt for a re-delivery.

 

What are the redelivery charges?

Re-delivery will be chargeable at $30/trip, regardless of location.

 

What are your delivery timings like?                                                                                                         

Our Customer Service Officer will get in touch with you within 1 day of your order to confirm the delivery schedule with you.

 

Is self-collection available?

Yes, self-collection is available from 9am - 5pm (Monday – Friday) at 196, Pandan Loop, #06-16 Pantech Business Hub, Singapore 128384. Please select “Self-collection” during check-out. Our Customer Service Officer will get in touch with you shortly to confirm the availability of stocks and the pick-up schedule.

Please take note that we are closed on Saturday, Sunday and Public Holidays.

 

Who will deliver my order?

We have our own fleet of delivery vans and lorries. Your orders will be carefully packed and delivered by our delivery personnel right to your doorsteps. We may also engage 3rd party delivery partners.

Can you ship my order overseas?

Yes, we can arrange for international shipping. Please email to XXXXXX for more information.

We regret that all refunds, exchanges and returns are void on international order.                                         

We will contract an external shipping company on the company’s behalf. By opting for overseas shipping, the client agrees that we are acting as a middleman and is not liable in the event that the parcel failed to be received by the client.